Shipping policy
Thank you for shopping with Muminaat Modesty. Depending on the product, stock location and delivery destination, physical orders may be dispatched from Makkah, Saudi Arabia, or Australia. The dispatch location may vary between products and orders.
Processing Times
Ready Now items are already made and are generally prepared for dispatch within 2–5 business days.
Custom-made garments require additional production time. The estimated completion time will depend on the garment, selected fabric, order details and current workload. An estimated timeframe will be provided during the custom-order process.
If an order contains products stored in different countries, the items may be sent in separate parcels. Separate tracking details may be provided, and additional shipping charges may apply where disclosed before the order is confirmed.
Business days exclude weekends, public holidays and Eid periods in the country from which the order is being dispatched.
Shipping Rates
Shipping costs are based on the dispatch location, delivery destination, parcel weight and available shipping service. The final shipping charge will be shown at checkout or included in your custom-order quote.
Any free-shipping offer will apply only where clearly stated and may be limited by destination, product, order value or dispatch location.
Estimated Delivery Times
Delivery times begin once an order has been dispatched.
Estimated delivery times vary according to the country of dispatch, destination, shipping provider and customs processing. Delays may occur due to public holidays, weather, customs inspections, courier disruptions or other circumstances outside our control.
Delivery estimates are provided as guidance and are not guaranteed arrival dates.
Tracking
Where tracking is available, tracking details will be sent to the email address or contact details provided with the order.
Orders sent in separate parcels may receive more than one tracking number. Please allow time for tracking information to update after dispatch.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes or processing charges imposed by the destination country.
Unless clearly stated otherwise, these charges are not included in the product price or shipping fee and remain the customer’s responsibility.
Customers ordering from Australia may receive an order dispatched domestically or internationally, depending on where the selected product is stored or made.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if an address needs to be corrected. Once the parcel has been dispatched, we may be unable to change or redirect it.
If an order is returned because the address was incorrect, incomplete, unclaimed or refused, the customer may need to pay the cost of reshipping it.
Delayed, Lost or Damaged Parcels
Please contact us if tracking shows no movement for an extended period or if the parcel appears significantly delayed. We will assist with making an enquiry with the relevant shipping provider.
If an item arrives damaged, please contact us promptly and provide:
- Your order number
- Clear photographs of the item
- Photographs of the parcel and packaging
- A brief explanation of the issue
Please retain all packaging until the matter has been reviewed.
Digital Products
Sewing courses, sewing templates and other digital products are delivered electronically and do not require physical shipping.
Please ensure that the email address entered at checkout is correct.
Contact Us
For shipping enquiries, please contact:
Muminaat Modesty
Email: muminaatmodesty@gmail.com